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Welcome to the Customer Request Center!

HOW TO READ YOUR TANK GAUGE

Reading your propane tank fuel gauge is not complicated, but can be confusing. First, you must locate the gauge by looking under the dome of your propane tank. There you will find black numbers surrounding the circumference of the gauge and a pointer needle indicating a percentage.

 

Based on the physical properties of propane, tanks are considered full when the gauge reads 80%. This allows for any expansion of propane vapor. When your gauge falls below 40%, you should contact ThompsonGas at 800-768-6612 for a refill.

24/7 Emergency Assistance

Gas Leak | Odor | Tank or Piping Damage 

 

If you’re experiencing these or other emergency situations involving your tank, please call our emergency line. Our 24/7 emergency team will be on the line to assist you. 

Need Help? We're Here For You!

For non-emergency questions or requests, you can either give us a call and reference the number shown below or submit an inquiry using the form below, whatever works best for you. 

Our team responds to voicemails and form submissions during regular business hours by phone or email, depending on your preference.

If you’re reporting a gas leak or emergency, please use our 24/7 emergency line for immediate assistance.

Attention ThompsonGas Customers!

Winter Storm update

Due to unsafe road conditions, the following locations are closed today:

 

Alabama: Arley, Decatur, Hanceville, Red Bay, Rogersville

 

Kentucky: Clinton

 

Mississippi: Amory, Columbus

 

North Carolina: Kenly, Warrenton

 

Tennessee: Loretto, Lynchburg, Waynesboro

 

West Virginia: Bradley

 

Please make sure your driveway is clear, your propane tank is accessible, and the tank is clearly marked if it is buried by snow.

If you have an emergency, please call 911.

 

Thank you for your patience and understanding as we prioritize safety.