ThompsonGas and our family of companies are committed to the health and safety of our customers, employees, their families and the communities we serve. We want to assure you that we are doing everything we can to provide uninterrupted service to our customers.
In order to do our part to help mitigate the spread of the COVID-19 that is impacting families in the communities we serve, ThompsonGas is following the recommendations issued by the Centers for Disease Control and Prevention (CDC). As a commitment to our customers, our retail operations will continue to be open regular business hours and running delivery routes as usual. In an effort to minimize exposure and transmission of COVID-19, we are temporarily closing most of our branch offices to walk-in customer visits. For a list of offices that are open and equipped to handle drop-off cylinder fill and appliance services, please click here.
In order to protect our employees and our valued customers, we have issued specific instructions to our employees on the importance of hand washing and social distancing, as well as staying home when feeling sick. Also, as an added precaution to protect our employees and customers, we may make additional inquiries prior to entering a customer’s home.
We will continue to monitor ongoing developments and the impact COVID-19 is having in the communities we serve. We are dedicated to taking the appropriate actions necessary to ensure a healthy and safe environment for our customers and employees. ThompsonGas and our family of companies remain committed to providing our customers with the excellent service they have come to expect.
If you need to make a payment, credit card transactions, online check or ACH payments are preferred methods and can be conveniently made through the online portal. If you have not already taken advantage of our online services, your online account can easily be created. Visit us at thompsongas.com or access your online account here. For questions or to make a payment over the phone please call us at 800-768-6612. We are available 24 hours a day, 7 days a week.
On behalf of the ThompsonGas family, we hope that you and your loved ones are healthy and safe. We appreciate your patience and thank you for trusting us as your propane provider.