"Keep Up the Good Work!"

“We have been customers of what was previously Cooperative propane and is now ThompsonGas. I am just writing to tell you that we are very pleased with the customer service we have received from your company. One of your employees, Sydney Mason, stands out. When we built our house over 7 years ago, we put in a Fire Magic outdoor grill on our porch. I would say after about 5-6 years the under portion where the gas comes out rusted through. Sydney came out, looked at it for us and determined that it should be covered under warrantee. It took about 9 months to get the Fire Magic company to send the parts. It is only through Sydney’s persistence that it finally got fixed. Needless to say I will never buy another Fire Magic grill ever again. The point, however, is that without him sticking with it and being persistent it may have never gotten done. A lot of other people would have just said, ‘Never mind. It’s not my problem and this is too much trouble.’ We think he is a wonderful representative for your company and appreciate all he has done. Additionally, the office staff, both at your previous Tallassee location and your Montgomery location are very helpful as well. Just wanted to let you know, please keep up the good work!”